Common Questions & Answers

Your first experience with the custom writing service? Find out the answers to the most
common questions from our customers.

Before order placement

Yes, we have a special group of writers proficient in research writing. Each focuses on a particular subject so we will be able to find a proficient writer for you. If you need help with research papers, find out what Essay Directory can do for you.
Absolutely! You may be sure of two things. First, there are no restrictions set by college policy to use writing services. Second, we will never inform anyone that you asked for our assistance to write a paper for you. All personal information you share with us is used only for registration and authorization of your order. It will never be shared with any third parties as stated in our Privacy Policy.
Just complete the short order form. If you need help, you can always ask our Support Customer Manager to assist you in chat or by phone.
You can order with us the whole spectrum of academic, individual, web, or business assignments – from essays and course works to business presentations and resume writing. Also, we have editors who can easily proofread and edit your own works. If you need to do any special type of work, just ask our Customer Support Agent if we have a writer for it.
Unfortunately, no. The writer can starts writing the paper according to your specifications only after the payment is processed. We follow this principle of work to secure our writers and our whole team. For this, we promise to deliver the work of the highest quality.
Yes, you can! Although, we try to do our best to provide you with the best service you ever had, there's a guarantee of a refund to make you feel safe with us. Besides, you may need to cancel your order before you even get the paper as assignments change. For more information, please visit our Money Back Guarantee page to learn the cases when you can ask for full or partial money back before you approve your order.
No way! Each and every paper is written individually from scratch according to the specifications you upload for the writer while placing your order with us. Besides, we guarantee that your paper will be 100% authentic, which is checked by the most reliable plagiarism detector, WebCheck, before you receive your order.
According to our Terms of Use, we can complete any tests like problem solving or multiple choice questions only if they are uploaded as an order. However, we do not upload anything to other online systems.

There are some options that we prepare for free. Title and references belong to them. They will be included into your work at no cost.

Table of contents/outline can be written for an additional fee. You just need to add the same called extra to your order in your control panel on the order page. Learn more about our extras here.

After order placement

After the paper is ready, you can see a preview version in your control panel. If you are satisfied, you can approve it and download it in the following formats – doc/docx/ppt/pptx/xls/xlsx. The format depends on the type of work you ordered.
Sometimes you may need the first version of the paper changed to better meet the specific particularities of your class. That's why we offer up to three free revisions after the first version of the paper is uploaded for you. You can learn more in our Revision Policy.
Stay positive! Be sure that all our writers are fast and meet all the deadlines. However, if anything occurs and you see that the writer is late with your order, please contact our Customer Support Representatives immediately over the phone or via chat. They, in return, will contact the writer working on your order. Depending on the situation occurred, we will take all the necessary measures to deliver your paper as soon as possible. If it happens that the deadline has already expired, we will recalculate the price you paid or give you a full refund if the paper is no longer needed. All the details you can find on our Money Back Guarantee page.
Yes, you can! We understand that you may want to contact your writer directly and the writer may also need to specify some additional questions with you to work on your order properly. Here's why to avoid miscommunication between you and your writer, you have an opportunity to communicate through a messaging system in your personal account. Since our Customer Support Representatives are online 24 hours a day, they can contact the writer and your messages will be read and answered even in the middle of the night!
Easily! You can see official proof of originality with your own eyes. You can order a plagiarism report to go with your order and it will be uploaded to your personal control panel. We scan all the papers through the reliable plagiarism detector WebCheck.